If you’re interested in magic (the conjouring kind) and the inner workings of the brain, then I can recommend a book called Sleights of Mind. It’s a popular science type book by a bunch of braniac neuroscientists. Although it gives away some secrets of magic…
I recently mentioned a poor teaching experience that I had been unfortunate enough to pay good money to subject myself to. In the interests of satisfying my curiosity I decided to write to the approving body to ask if the teaching met their standards. I…
What a great question. If only we could be brave enough to risk asking it. And then, once we ask, and we find some answer, what can we, and more importantly, what will do about it?
The words “business process” used inside any sentence really do run the risk of causing most people to glaze over. It really does sound dull, geeky and boring. Most of the language associate with it also has the same effect, efficiency, effectiveness, productivity, swim lane…
How we engage with people is fascinating. I was recently talking to someone about the challenge that I had with producing a web site that struck the right balance between being professional (or at least representing what I do as my profession, in a correct…
Sometimes it’s not easy to be a customer I’ve worked for a long time in a business that prided itself in delivering quality products and service. It wasn’t easy to do. It wasn’t easy because to actually do it you have to really work at…
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