Six honest

Monthly Archives: October 2010

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“Too busy to get better”

When I first heard someone use that expression to describe the culture of the company that I was working in I thought “that’s absolutely right” and it neatly summed up why I was so frustrated. My efforts to make improvements often fell on very fallow…


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Training

Is it possibile companies don’t need to invest in training? I hear that when money is tight the training budget is one of the first things to fall under the axe. Equally I know from personal experience that when money isn’t tight, not all successful…


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Conversations

How we engage with people is fascinating. I was recently talking to someone about the challenge that I had with producing a web site that struck the right balance between being professional (or at least representing what I do as my profession, in a correct…


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Being a customer

Sometimes it’s not easy to be a customer I’ve worked for a long time in a business that prided itself in delivering quality products and service. It wasn’t easy to do. It wasn’t easy because to actually do it you have to really work at…


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Parallels

What happens when your infrastructure takes a knock? When you find that something fundamental to you, something that you rely on without really thinking too much about it is suddenly not available any more. The first thing that happens is that you suddenly realise that…